POLICIES & EXPECTATIONS

WHAT YOU CAN EXPECT FROM ME AS YOUR MASSAGE THERAPIST

1. Clients are provided with client-centered work each time they come for an appointment and can expect to have their specific needs addressed.

2. Clients are treated with respect and dignity.

3. I perform services for which I am qualified and able to do, and refer to appropriate specialists when the work is not within my scope of practice and/or not in the clients’ best interest.

4. I keep accurate and up-to-date records. Privacy and confidentiality are maintained at all times.

5. I am available between the hours of 8 am and 8 pm, and clients may reach me on my cell (646-812-8088) between those hours. I return calls within 24 hours unless my message states otherwise.

6. Appointments are confirmed a day before the session.

7. I respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, vaccination status, state of health or personal habits.

8. Clients are draped with a sheet at all times. The area of the body being worked will be exposed at that time. The genitals are never exposed or massaged.

9. If I need to cancel an appointment, I will do so within 24 hours whenever possible. If an emergency arises, and I must cancel earlier than 24 hours in advance, you may receive a discount off your next session.

MY EXPECTATIONS OF MY CLIENTS

1. Client is to be present for the session (not under influence of alcohol or drugs).

2. Client provides a full health history and updates me when necessary, including whether they have sensitivities, allergies. (Read more about aromatherapy and CBD massage here.)

3. Client should be clean, having bathed the same day of treatment.

4. Sessions begin and end at scheduled times. Sessions that begin late due to the client’s late arrival will end at the appointed time and are at full price.

5. Payment is due at the time of service unless other arrangements have been made prior to treatment. 

6. If you suspect you are contagious with a cold or respiratory illness please reschedule. 

7. If cancellation is necessary, please give 24 hours notice or you will be charged for the appointment, unless it can be filled (i.e. if you can send someone in your place, or if I am able to fill the appointment, you will not be charged). 

8. For your benefit, please do not eat heavy meals two hours prior to treatment.